Thermotec Plumbing and Heating — Most Common FAQs

Most Common FAQs

General Plumbing & Heating FAQs

Q: What plumbing and heating services do you offer?
A: We provide a full range of services including boiler installation, servicing, repairs, emergency plumbing, radiator replacement, central heating installation, power flushing, underfloor heating, water softeners, and much more.

Q: Are your engineers Gas Safe registered?
A: Yes, all our engineers are fully Gas Safe registered, ensuring safe and compliant work on all gas appliances and systems.

Q: How quickly can you respond to an emergency plumbing or heating issue?
A: We offer same-day emergency call-outs in Wokingham and surrounding areas. Call us anytime for urgent assistance.

Boiler Repair FAQs

Q: What are common boiler faults you repair?
A: Common faults include low boiler pressure, no heating or hot water, boiler leaking, boiler making noise, and the boiler not firing up.

Q: How much does a boiler repair typically cost?
A: Repairs start from £96, but the exact price depends on the fault and required parts. We provide transparent quotes before starting any work.

Q: Which boiler brands do you service?
A: We repair all major brands, including Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, and more.

Boiler Servicing FAQs

Q: Why is annual boiler servicing important?
A: Regular servicing keeps your boiler running efficiently, prolongs its life, ensures safety, and can prevent costly breakdowns.

Q: What does a boiler service include?
A: Our Gas Safe engineer inspects and cleans key components, tests safety devices, checks system pressure, and ensures everything operates safely and efficiently.

Boiler Installation FAQs

Q: How do I know if I need a new boiler?
A: Signs include frequent breakdowns, rising energy bills, and an old inefficient boiler (typically over 10 years). We offer free consultations to assess your needs.

Q: What types of boilers do you install?
A: We install combi, system, and regular boilers from leading manufacturers, including energy-efficient A-rated models.

Radiator FAQs

Q: Why is my radiator not heating up properly?
A: Causes include trapped air, sludge build-up, faulty valves, or issues with the boiler pressure.

Q: Can I install thermostatic radiator valves?
A: Yes, we install TRVs to help control temperature in individual rooms and improve energy efficiency.

Underfloor Heating FAQs

Q: Is underfloor heating suitable for my home?
A: Underfloor heating works well with various floor types and can provide efficient, even heat. We assess your home to recommend the best system.

Q: How long does installation take?
A: Installation times vary based on the size of the area, but typically takes a few days including setup and testing.

Water Treatment FAQs (Kinetico & Aquabion)

Q: What are the benefits of a water softener?
A: Soft water reduces limescale buildup, prolongs appliance life, improves soap efficiency, and provides smoother skin and hair.

Q: How often does a water softener need maintenance?
A: Maintenance frequency varies, but typically annual checks and salt refills keep the system working efficiently.

Power Flushing FAQs

Q: What is power flushing and why do I need it?
A: Power flushing cleans your central heating system to remove sludge and debris, improving efficiency and preventing breakdowns.

Q: How often should power flushing be done?
A: Usually every 5-7 years or when your heating system shows signs of inefficiency or cold spots on radiators.

Smart Controls FAQs

Q: Can I control my heating from my phone?
A: Yes, we install smart heating controls that allow you to manage your heating remotely for convenience and energy savings.

Q: Are smart controls compatible with all heating systems?
A: Most modern systems are compatible; we can advise on the best options for your existing setup.

Landlord Service FAQs

Q: Do you provide landlord certificates and inspections?
A: Yes, we offer Gas Safety Certificates and comprehensive inspections to ensure rental properties meet legal standards.

Q: Can you handle emergency repairs for rental properties?
A: Absolutely, we provide fast emergency plumbing and heating repairs to keep your tenants safe and comfortable.

Booking & Appointment FAQs

Q: How do I book a plumbing or heating appointment?
A: You can book online via our website or call us directly on 07850 116 944 for fast scheduling.

Q: What is your cancellation or rescheduling policy?
A: Please notify us at least 24 hours in advance if you need to reschedule or cancel your appointment.