Does the guarantee apply across all of Wokingham and RG40?

Yes — the workmanship guarantee applies to all work carried out by Thermotec across Wokingham, Earley, Woodley, Winnersh, Finchampstead, Arborfield, Shinfield, Crowthorne, Bracknell, Reading, Mortimer, Woosehill, Yateley and the full RG40, RG41, RG5, RG6, RG7 and RG2 postcode area.

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Gas Safe plumbing & heating — Wokingham · Earley · Woodley · Finchampstead · Arborfield · RG40 · RG41

Book online 24/7 07850 116944

Wokingham & RG40 · Gas Safe 599015 · All work guaranteed

12-Month WorkmanshipGuarantee

Every repair, installation and service carried out by Thermotec across Wokingham and RG40 is backed by a 12-month workmanship guarantee

When Stuart carries out work in your home, you have the assurance that if anything goes wrong as a result of his workmanship within 12 months, he will come back and fix it at no additional charge. No arguments. No hidden conditions. No charge for the return visit.

Book with confidence Call 07850 116944

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months

Workmanship Guarantee

Covers all repair work✓ Yes

Covers installations✓ Yes

Covers servicing work✓ Yes

Return visit charge✓ None

Applies across RG40✓ All areas

Book Online 24/7 Call 07850 116944

★★★★★

120+ five-star Google reviews from homeowners across Wokingham, Earley, Woodley, Finchampstead and RG40

✓ 12-month guarantee ✓ Gas Safe 599015 ✓ Fixed prices ✓ 90% first-time fix ✓ Fully insured

The guarantee in plain English

What the guarantee covers — and what it doesn’t

The 12-month workmanship guarantee is straightforward. If a fault develops that is directly attributable to how the work was carried out, Stuart will return and rectify it at no additional labour charge. Here is the honest breakdown.

✓ Covered by the guarantee

Faults attributable to Thermotec’s workmanship within 12 months

✓Incorrectly fitted components — e.g. a valve or fitting that leaks due to incorrect installation

✓Inadequate sealing — e.g. a joint or connection that develops a drip after the job is complete

✓Incorrect system configuration — e.g. a thermostat wired incorrectly or a zone valve installed the wrong way

✓Boiler installation errors — e.g. incorrect flue configuration, inadequate pipework support or system left underfilled

✓Electrical wiring errors — e.g. a smart thermostat or pump wired incorrectly causing repeated faults

✓Any fault that develops because the completed work was not to the standard it should have been

✕ Not covered by the guarantee

Faults not attributable to Thermotec’s workmanship

✕Component failure — manufacturer parts can fail within 12 months; this is covered by the part manufacturer’s own warranty, not by Thermotec’s workmanship guarantee

✕Limescale damage — Wokingham’s hard water (330–380 mg/L) can cause scale-related faults unrelated to the original repair

✕New unrelated faults — a different fault developing in a different part of the system after a separate repair

✕Third-party interference — the system being worked on or modified by another engineer after Thermotec’s visit

✕Damage caused by the homeowner — e.g. accidental impact, incorrect operation or failure to follow advice given at the time of the job

✕Pre-existing faults not related to the work carried out

How it works

Making a workmanship guarantee claim

If you think a fault has developed as a result of work Stuart carried out, here is exactly what to do. The process is straightforward — no forms, no waiting.

Call or email Stuart

Call 07850 116944 or email info@thermo-tec.co.uk. Describe the fault and when the original work was carried out. No formal claim process — just a direct conversation.

Return visit arranged

A return visit will be arranged as quickly as possible — prioritised ahead of new bookings. Stuart will assess the fault and confirm whether it falls within the workmanship guarantee.

Fault assessed

If the fault is attributable to Thermotec’s workmanship, it will be confirmed as a guarantee claim. If it is a new unrelated fault or a component failure, Stuart will explain this clearly before any further work.

Rectified at no charge

Guarantee claims are rectified at no additional labour charge. Any new parts required are quoted and agreed before fitting. The job is completed to the same standard as the original visit.

In addition to the workmanship guarantee

Manufacturer boiler warranties — up to 12 years

The 12-month workmanship guarantee sits alongside — not instead of — the manufacturer’s product warranty on any new boiler installation. As a Vaillant Advance Partner and Viessmann Accredited Installer, Thermotec offers extended warranties on eligible installations.

Vaillant

Up to 10 yrs

Standard 2-year warranty extended to up to 10 years for Vaillant Advance Partner installations with annual servicing by an accredited engineer.

Thermotec is a Vaillant Advance Partner — eligible for extended warranty

Viessmann

Up to 10 yrs

Viessmann accredited installer warranty. Extended warranty available on eligible Viessmann boiler installations with annual accredited servicing.

Thermotec is Viessmann Accredited — eligible for extended warranty

Worcester Bosch

Up to 12 yrs

Worcester Bosch Greenstar range offers up to 12-year warranty when installed by a registered installer with Benchmark completion and annual servicing.

Benchmark certificate issued on every installation

Ideal / Baxi / Others

2–7 yrs

Standard manufacturer warranties apply for all other brands. Annual servicing by a Gas Safe engineer is typically required to maintain the warranty validity.

Annual servicing from £96 to maintain warranty

ⓘ Manufacturer warranty terms change periodically. Stuart will confirm the specific warranty available for your chosen boiler and installation at the time of survey. Annual servicing by an accredited Gas Safe engineer is a condition of all extended warranties — book an annual service from £96.

Why the guarantee means something

Why Wokingham homeowners trust Thermotec

A 12-month guarantee is only worth something if the engineer stands behind it. Stuart’s track record of 120+ five-star reviews and 90% first-time fix rate across Wokingham and RG40 is the real evidence.

✓

90% first-time fix rate — fewer guarantees needed

The best guarantee is that the job is done correctly the first time. Stuart carries the right parts, uses the right tools and diagnoses the fault before starting work — that’s why 9 in 10 jobs don’t require a return visit at all.

✓

Fully insured — comprehensive public liability

Thermotec carries comprehensive public liability insurance covering all work carried out across Wokingham and RG40. In the rare event of accidental damage during a job, you’re protected.

✓

Fixed price — no surprises on the invoice

The price quoted before the job is the price on the invoice. No hidden call-out fees, no hourly rates that escalate. What you agreed is what you pay.

✓

20+ years serving Wokingham homeowners

A local engineer with 20+ years in one area has a very strong incentive to do work correctly the first time. His reputation depends on it — and 120+ five-star reviews from your neighbours is the evidence that it does.

✓

Gas Safe registered & fully qualified

Gas Safe Reg. 599015 — verifiable at gassaferegister.co.uk. G3 qualified for unvented cylinders. Vaillant Advance Partner. Viessmann Accredited. Only Hive-trained engineer in Wokingham.

Gas Safe Registered — No. 599015

Legal registration for all gas work. Verify at gassaferegister.co.uk at any time. Covers Wokingham, Earley, Woodley and the full RG40 area.

G3 Qualified — Unvented Cylinders

Legal qualification for unvented hot water cylinder work. Most engineers are not G3 qualified. All Megaflo, Gledhill and unvented cylinder work guaranteed.

Vaillant Advance Partner

Highest accreditation tier for Vaillant. Eligible for extended manufacturer warranties up to 10 years on qualifying installations across Wokingham.

Viessmann Accredited Installer

Full Viessmann product range with manufacturer-backed extended warranties for all Wokingham and RG40 installations.

Fully Insured

Comprehensive public liability insurance. All Thermotec work across Wokingham and RG40 is covered.

What homeowners say

120+ five-star reviews across Wokingham & RG40

The guarantee is backed by 20+ years of consistent five-star work across Wokingham, Earley, Woodley, Finchampstead and the surrounding area.

★★★★★

“Stuart installed our new Vaillant boiler and the whole job was done exactly as he said it would be — one day, clean and tidy, everything registered. When I noticed a small drip from a joint a few weeks later I called him, he came out the next morning and fixed it straight away with no charge. That’s exactly what you want.”

David & Helen M.

Homeowners · Wokingham, RG40

New Vaillant boiler installation — guarantee claim honoured

★★★★★

“We had Stuart fit a new shower and a few months later the thermostatic cartridge developed a fault — not related to the installation but Stuart came and had a look at no charge just to confirm what the issue was. Turned out to be a manufacturer fault, he sorted the replacement and charged only for the part. Really honest approach.”

Sarah K.

Homeowner · Earley, RG6

Shower installation follow-up — honest assessment

★★★★★

“The quality of work from Stuart means I’ve never actually needed to use the guarantee — three years of using Thermotec for servicing, a boiler repair and a new radiator and everything has been faultless. But knowing the guarantee is there gives you complete confidence when you book.”

James R.

Homeowner · Finchampstead, RG40

Boiler service, repair & radiator installation

See all 120+ reviews on Google →

FAQ

Guarantee FAQ

Common questions about how the 12-month workmanship guarantee works in practice.

What does the 12-month workmanship guarantee cover?

The guarantee covers any fault that develops as a direct result of Thermotec’s workmanship within 12 months of the original job. This includes incorrectly fitted components, inadequate sealing, incorrect system configuration and installation errors. If a fault is attributable to how the work was carried out, it will be rectified at no additional labour charge.

Does the guarantee cover parts as well as labour?

The 12-month workmanship guarantee covers labour. Parts fitted by Thermotec are covered by the component manufacturer’s own warranty, which typically runs for 12 months from the date of fitting. If a part fails within the manufacturer’s warranty period, Stuart will liaise with the supplier to obtain a replacement — labour to refit the part is covered by the workmanship guarantee if the original fitting is within the 12-month period.

Is the guarantee separate from the boiler manufacturer’s warranty?

Yes — the workmanship guarantee is separate from and in addition to any manufacturer’s boiler warranty. A new Vaillant installation, for example, comes with both Thermotec’s 12-month workmanship guarantee on the installation work and Vaillant’s own 5–10 year product warranty on the boiler itself (subject to annual servicing conditions). The two guarantees cover different things and run concurrently.

How do I make a guarantee claim?

Simply call 07850 116944 or email info@thermo-tec.co.uk with the original job details and a description of the fault. There is no formal claim form. Stuart will arrange a return visit as quickly as possible — prioritised ahead of new bookings. If the fault is confirmed as a workmanship issue, it will be rectified at no additional labour charge.

Does the guarantee apply to emergency plumbing callouts?

Yes — the workmanship guarantee applies to all work including emergency plumbing repairs, emergency boiler repairs, routine servicing and new installations. Any work carried out by Thermotec across Wokingham and RG40 is covered, regardless of whether it was a planned visit or an emergency callout.

What happens if the fault is not covered by the guarantee?

If Stuart assesses the fault and determines it is not attributable to Thermotec’s workmanship — for example, a component failure, a new unrelated fault or scale-related damage from Wokingham’s hard water — he will explain this clearly before any further work is carried out. A fixed-price quote for the new repair will be provided, and no work will start without your agreement. There is no charge for the assessment visit if the original job was within the guarantee period.

Wokingham & RG40 · Gas Safe 599015 · 12-month guarantee